Refund and Returns Policy

Refund & Returns Policy

Last Updated: April 30, 2026

Thank you for shopping with Aroma BD. We want you to be satisfied with your purchase. Please read our policy carefully to understand your rights regarding returns, refunds, and exchanges.

1. Returns Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect upon delivery
  • The return request is made within 3–7 days of receiving the product
  • The product is unused, unopened, and in its original packaging

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or opened products
  • Products without original packaging
  • Items purchased on clearance or special discount (unless defective)

3. Refund Policy

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued via the original payment method (if applicable)
  • In some cases, refunds may be provided as store credit

Shipping fees are non-refundable, unless the return is due to our mistake (wrong or defective item).

4. Exchange Policy

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect

If you need an exchange, please contact us with proof (photo/video).

5. Return Process

To initiate a return:

  1. Contact us at aromabd80@gmail.com within the return period
  2. Provide your order details and reason for return
  3. Our team will guide you through the return process

6. Return Shipping

  • Customers may be responsible for return shipping costs
  • If the issue is caused by us (wrong/damaged product), we will cover the return cost

7. Order Cancellation

  • Orders can be canceled before shipment
  • Once shipped, orders cannot be canceled

8. Contact Information

If you have any questions about our Refund & Returns Policy, please contact us: